How to switch everything on and use it with Microsoft Teams
Start here every time. Do these steps in order before touching the laptop.
Switch on the J02S transmitter (TX)
The transmitter is the small black unit connected to the YT8 receiver by a cable. Press and hold its power button until the indicator light comes on. Wait a few seconds before moving on.
Switch on the J02S receiver bodypack (RX)
The receiver bodypack is the other small black unit — the one with the volume dial, connected to the USB hub. Press and hold its power button. When both units show a steady light (not flashing), they are connected to each other.
Make sure the USB hub and Toucan Connect 360 are plugged into the laptop
Check that the USB hub is plugged into the laptop. The Toucan Connect 360 device should also be plugged into one of the USB hub's ports. Both should be connected before you open Teams.
You do not need to switch all 8 microphones on. Just switch on the ones you are using for that meeting.
Press the big black button on the front of each microphone to switch it on
Each microphone has one large black button on the front of its base. Press it once to switch the microphone on. The indicator light will come on to show it is working. Switch on only the microphones you need — if there are 4 people in the room, switch on 4 microphones.
Place each microphone in front of the person using it
Position each microphone on the table in front of the person speaking. The head of the mic can be tilted up or down to point towards them. The microphone works best when it is within about 30–50cm of the speaker.
Windows needs to be told which microphone to use. You only need to do this once — Windows should remember it next time. But it is worth checking if the audio is not working.
Right-click the speaker icon near the clock
Look at the bottom-right corner of the screen near the time and date. You will see a small speaker icon. Right-click it (use the right side of the mouse). A small menu appears.
Click "Sound settings"
From the menu, click Sound settings. A window opens.
Under "Input", make sure the USB device is selected
Scroll down to the section labelled Input. Click the dropdown box and select "USB Audio Device". This tells Windows to use the conference microphone system. Do not pick "Toucan" for input — that would use the Toucan's built-in microphone instead of the room microphones.
Also set the speaker output to "Toucan Connect 360"
Still in Sound settings, scroll up to the Output section. Click the dropdown box there and select "Toucan" or "Toucan Connect 360". This means all audio from the meeting — including the other participants' voices — will play through the Toucan's built-in speaker, which gives much better sound quality than the laptop's own speakers.
Check the bar moves when someone speaks
Still in Sound settings, look at the level bar next to Input. Speak into one of the microphones — the bar should move. Aim for it to reach about half to two-thirds of the way along when someone speaks at a normal volume.
Teams has its own microphone setting, separate from Windows. You need to check this too.
Click your profile picture in the top-right corner of Teams
Open Teams. Find the small circle showing your photo or initials in the very top-right of the Teams window. Click it. A menu drops down.
Click "Settings", then click "Devices"
Click Settings from the menu. In the Settings window, click Devices on the left-hand side.
Change the microphone to the USB device
Under the Microphone heading, click the dropdown box and select "USB Audio Device". This uses the room microphones. Do not select "Toucan" here — that would use the Toucan's own built-in mic instead of the room microphones.
Also set the speaker to "Toucan Connect 360"
Still on the Devices page, find the Speaker dropdown. Select "Toucan" or "Toucan Connect 360" from the list. This uses the Toucan's speaker for the meeting audio, which is much louder and clearer than the laptop's own speakers.
Click "Make a test call" to check it is working
Click the "Make a test call" button on the same Devices page. Teams will record a few seconds of audio and play it back to you. Speak into one of the microphones. You should hear your voice played back clearly. If you can — everything is ready.
When you join a meeting — check the mic is correct
Once you are in a Teams meeting, look at the row of buttons along the bottom of the screen. Find the microphone button. Click the small upward arrow (▲) right next to it. A short list appears. Make sure "USB Audio Device" has a tick next to it. If not, click it to switch.
The two devices come pre-paired from the factory — the TX (transmitter) plugs into the laptop and the RX (receiver) stays plugged into the TV. Most of the time it will just work when you plug in. This section explains what the lights mean and what to do if the TV doesn't show the laptop screen.
What the lights mean — TX transmitter (plugged into dock)
| Slow flashing | Not connected — still looking for the RX |
| Fast flashing | Pairing in progress — wait 10 seconds |
| Steady on | Connected — picture should appear on TV |
| Red light flashing | Not enough power — connect the USB-C power cable to a 5V/2A plug |
The TX transmitter is already connected — just make sure the dock is plugged in
The TX is permanently plugged into the HDMI port on the USB dock. As long as the dock is connected to the laptop, the TX will start working automatically. Once the laptop is on, the TX indicator light will fast flash briefly while it connects to the RX, then go steady — this takes about 10 seconds.
The RX receiver is already set up at the TV — nothing to do
The RX is permanently plugged into the TV's HDMI port and powered. It has been set up by IT and does not need to be touched. Its HDMI indicator light will be steady on when it is connected to the TV correctly.
Press the Home button on the Samsung remote
Press the Home button (the house icon in the middle of the remote). A bar of icons appears along the bottom of the TV screen. You will see icons for TV, PC, Source, Search, Apps and Home. Use the circle navigation pad to move left or right along this bar.
Navigate to the PC icon (a computer monitor with a red power button) — this is the input the wireless HDMI dongle is connected to. Press the centre of the navigation pad to select it. The TV screen will switch to the laptop and show a blue screen with "PC" in the centre while it connects, then the laptop screen will appear.
If you do not see a PC icon, navigate to the Source icon (a box with an arrow pointing into it) instead, press up on the navigation pad, and look for PC or HDMI in the menu that appears above it.
The TV should now show the laptop screen
Once both lights are steady and the TV is on the correct HDMI input, the laptop screen will appear on the TV within a few seconds. If the Teams meeting is not showing on the TV, press Windows key + P on the keyboard and choose "Duplicate" to mirror the laptop screen to the TV.
If the TV still shows "No Signal" after 30 seconds
Unplug the TX from the laptop's HDMI port, wait 5 seconds, and plug it back in. Wait for the fast flash to settle to steady. If it still doesn't work, the devices may need to be re-paired — see the re-pairing steps below.
Find the problem below and follow the fix.
The TV is not showing the laptop screen
Work through this list: (1) Is the USB dock plugged into the laptop? The TX transmitter gets its signal through the dock. (2) Is the TX light steady? If it is slow flashing, it has not connected to the RX yet — wait 10 seconds. If it is fast flashing, pairing is in progress — wait for it to go steady. If it shows a red light, it needs more power — plug its USB-C cable into a 5V/2A wall plug. (3) Is the TV on the correct HDMI input? Press Source on the Samsung remote and select the HDMI port the RX is plugged into. (4) Is the RX at the TV end still plugged in and powered? Check the RX is seated in the TV's HDMI port and its USB-C power cable is connected. If none of the above works, try the re-pairing procedure in step 5 of section 05 (Getting the TV to show the laptop).
One of the microphones is not being picked up
Press the big black button on that microphone once to switch it off, then press it again to switch it back on. Make sure the indicator light comes on. Check the batteries in that mic — weak batteries cause the microphone to cut out or sound quiet.
The sound is crackling or distorted
Turn the volume dial on the J02S receiver bodypack (the small black unit near the USB hub) down slightly. The bar in Windows Sound settings should reach about halfway when someone speaks — not all the way to the end.
The level bar in Sound settings is not moving at all
Work through this list: (1) Are the J02S TX and RX both showing steady lights — not flashing? (2) Is the USB hub plugged into the laptop? (3) Is "USB Audio Device" selected under Input in Sound settings (not "Toucan")? (4) Is the Toucan Connect 360 plugged into the USB hub?
The J02S TX and RX lights are flashing and not connecting
Switch both units off. Switch the transmitter (TX) back on first and wait 10 seconds. Then switch on the receiver (RX). They should pair on their own — the lights will go from flashing to steady when connected.
The USB device does not appear in the dropdown list
Unplug the USB hub from the laptop, wait 5 seconds, then plug it back in. Wait 10 seconds, then check Sound settings again — it should now appear. If not, try a different USB port on the laptop.
Still not working after trying everything above
Contact the CCH IT team. Before calling, make a note of: which step the problem happens at, whether the J02S TX and RX lights are steady or flashing, and whether the bar in Sound settings moves at all when someone speaks into a mic.
Isaac Newton
Email: [email protected]
Phone: 7377 123906